Privacy policy
Information We Collect
When you visit or make a purchase from dduchessvault.com, we may collect the following personal
information:
• Name, email address, billing and shipping address.
• Payment information (processed securely via Shopify Payments or third-party processors — we
do not store full card details).
• Device information, IP address, browser type, and browsing behaviour on our site (via cookies).
• Order history and customer service communications.
2.2 How We Use Your Information
We use your information to:
• Process and fulfil your orders.
• Send order confirmations, shipping updates, and customer support responses.
• Improve our website and product offerings.
• Send marketing communications where you have opted in.
• Comply with legal obligations.
2.3 Sharing of Information
We do not sell your personal data. We share your information only with:
• Fulfilment partners (e.g., CJDropshipping) as required to process and ship your order.
• Payment processors (e.g., Shopify Payments, PayPal) to complete transactions.
• Legal authorities where required by law.
2.4 Cookies
Our website uses cookies to improve your browsing experience, track cart items, and gather analytics. You may disable cookies through your browser settings, though this may affect site functionality.
2.5 Data Retention
We retain your personal data for as long as necessary to fulfil your orders and comply with legal obligations. You may request deletion of your data by contacting us through the Contact page on our website.
2.6 Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us via dduchessvault.com/pages/contact.
2.7 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
2.8 Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.